Allison.Rhodes
January 09, 2021
"Waverunner"
Very easy to get voucher and then book direct with Hotel. All good and as descibed
JoyceRodriquez
December 10, 2020
"Good value hotel break in the lake district"
Fairly basic but very clean, comfortable and warm. Very friendly staff and reasonable,inexpensive food. The Travelzoo deal is great value. We enjoyed our stay and would certainly stay again.
orangelion633
November 10, 2020
"We received a very warm welcome back to…"
We received a very warm welcome back to The Grove. Excellent menu and food was perfection. Felt very safe regards to covid as staff adhered to regulations as did residents. There was more than adequate space between tables so everyone felt comfortable. Despite the rules it was still a very special experience and the staff made it so. Thank you.
browntiger614
March 08, 2020
"Customer service triumphs"
I wrote my review after a very stressful day trying to cancel travel plans. Travel zoo reached out to me and when I explained the situation and reason for cancellations they actually gave me a full refund, which I was fine with a credit too. I still want to make the trip, but due to the health hazards with coronavirus, it puts my more fragile health in jeopardy. I want to say thank you for travel zoo for the special consideration.
To those booking, proceed with caution, but that's with everything these days and read ALL the fine print. Travel zoo completely redeemed themselves and I plan to use them in the future again.
When booking using the site, it says that reservations can be cancelled even claim "book now cancel later", what they dont tell you is that it is only if you cancel more than 30 days before your travel date. Anything closer to the reservation date is charged full price. I called 21 days prior to travel, and can not cancel, get a partial refund, change dates or anything. Will be charged full price for a hotel I can't go to. I will never use this site again.
Use at your own risk.
CarlWarren
March 08, 2020
"Customer service triumphs"
I wrote my review after a very stressful day trying to cancel travel plans. Travel zoo reached out to me and when I explained the situation and reason for cancellations they actually gave me a full refund, which I was fine with a credit too. I still want to make the trip, but due to the health hazards with coronavirus, it puts my more fragile health in jeopardy. I want to say thank you for travel zoo for the special consideration.
To those booking, proceed with caution, but that's with everything these days and read ALL the fine print. Travel zoo completely redeemed themselves and I plan to use them in the future again.
When booking using the site, it says that reservations can be cancelled even claim "book now cancel later", what they dont tell you is that it is only if you cancel more than 30 days before your travel date. Anything closer to the reservation date is charged full price. I called 21 days prior to travel, and can not cancel, get a partial refund, change dates or anything. Will be charged full price for a hotel I can't go to. I will never use this site again.
Use at your own risk.